Delivery & Return Policy

Last Updated: August 2026

At BRAINTA, we take every effort to ensure that your order is processed, customized and delivered safely and on time. Since many of our products are customized as per customer requirements, please read the following policy carefully.

1. Order Processing

  • Standard products are generally processed within 2–5 business days after confirmation of the order and payment.
  • Customized and printed products may require additional production time depending on the product, quantity and customization requirements.
  • For bulk/corporate orders, the delivery timeline will be confirmed separately before production.
  • Production will begin after receiving the required artwork, customization details and payment confirmation.

2. Delivery

  • Orders are shipped through reliable courier and logistics partners.
  • Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location.
  • Remote and certain non-serviceable areas may require additional time.
  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, strikes or other circumstances beyond our control.
  • Once an order has been dispatched, tracking details may be shared with the customer wherever available.

3. Customized & Personalized Products

Products customized with your logo, name, photograph, text, artwork or other specifications are specially produced for you.

Therefore:

Customized products cannot normally be cancelled, returned or exchanged once production has started.

Customers are responsible for checking and approving the artwork, spelling, names, colors and other customization details before production.

4. Damaged or Incorrect Products

We take proper care while packing and dispatching your order.

If you receive:

  • A damaged product
  • A defective product
  • A wrong product
  • A product with incorrect customization caused by BRAINTA

please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Clear photographs of the product
  • Photographs of the packaging
  • A short description of the issue

Our team will review the issue and, where applicable, arrange a replacement, correction or suitable resolution.

5. Return & Exchange

Returns or exchanges are accepted only in cases where the product is:

  • Damaged during transit
  • Defective
  • Incorrectly supplied by BRAINTA
  • Incorrectly customized due to an error from BRAINTA

Products that are correctly manufactured according to the customer’s approved specifications are not eligible for return or exchange merely because of a change of mind, color preference or personal preference.

6. Non-Customized Products

For eligible non-customized products, return/exchange requests may be considered subject to product condition and our approval.

The product must be:

  • Unused
  • Undamaged
  • In original packaging
  • Complete with all accessories, tags and components

7. Order Cancellation

Cancellation requests should be made before production or customization begins.

Once production has started, cancellation may not be possible, particularly for customized or bulk orders.

Any approved refund will be processed according to the applicable payment method and order terms.

8. Shipping Damage

If the outer package appears severely damaged at the time of delivery, we recommend taking photographs/video before opening the package and contacting us immediately.

This helps us coordinate with the shipping partner and investigate the issue.

9. Refunds

Where a refund is approved, the applicable amount will normally be processed to the original payment method.

Refund processing time may vary depending on the payment gateway, bank or financial institution.

Shipping charges, customization charges or other non-refundable charges may not be refundable where applicable.

10. Bulk & Corporate Orders

For bulk, corporate, institutional or customized orders, specific production, delivery, cancellation and payment terms may be agreed upon before order confirmation.

In case of any conflict between this general policy and the specific terms agreed for a bulk order, the order-specific terms will apply.

11. Contact Us

For any delivery, return or order-related query, please contact our support team:

BRAINTA GIFTINX INC.
Phone/WhatsApp: 9111309111
Website: brainta.com

Please mention your Order ID whenever contacting us regarding an existing order.